In light of our inclusion in Deloitte’s 2017 Technology Fast 500, I was reflecting on our first investor’s presentation when we started Catchpoint nine years ago with an idea to empower our fellow IT colleagues with a different approach to help them deliver the best quality of experience. And since our humble beginnings, we’ve remained focused on five tenets to guide our promise to our customers:
Fast forward to 2017:
In today’s digital-first world, successful companies understand that delivering a great customer experience is essential to their business success and we’re privileged to work with over 400 of the most customer-focused brands in the world. When I’m not spending time with our customers, I sometimes stare at their logos on the walls of our office (which are there to remind each and every Catchpointer of the awesome responsibility we’ve been entrusted with to watch over our customer’s brands, help grow their revenue, and improve their customer’s experiences) and I’m truly humbled.
These companies are engaged in some incredible transformation initiatives, from moving to the cloud or innovating new products, to streamlining their services where so much revenue depends on successful transactions, whether it’s booking a flight, delivering an ad, resolving a DNS request, or running a cloud instance.
And I believe CIOs are finally getting a spot at the table because they have the potential to lead these transformations. There has been a running argument about CIOs not being at the table. Now they have the greatest opportunity ever to enable a company’s competitive advantage! They have the tools, the knowledge, and the expertise to drive these tectonic changes.
I had the pleasure of meeting a few of these CIOs at an event recently hosted by Sapphire Ventures. The common theme I heard is they’re all driving their organizations to be truly customer-centric. And in doing so I believe they must adopt a customer-centric monitoring approach as well that arms them with the right telemetry that connects IT efforts to business outcomes. Since I got into IT monitoring in 1998 at DoubleClick, I’ve always believed that monitoring can only be useful if it starts with the customer or end user in mind. Today I’m delighted to see that many other IT leaders are starting to look at it this way as seen by the rise of what many refer to as end-user experience monitoring.
On behalf of Catchpoint, we are very proud to be recognized by Deloitte. I’m grateful to have an awesome team of Catchpointers who have contributed tirelessly to get us to where we are today, and to our customers for their relentless feedback that’s shaped our building the industry’s best digital monitoring platform to protect their brands, grow their revenue, and deliver amazing customer experiences!
Thank you all!