Today we bring you the latest installment in our series of Employee Experience (EX) related eBooks, focused on how Catchpoint can help you guarantee optimal digital experience for your employees. In our last eBook, we looked at how you can best utilize digital experience monitoring for G Suite. In the latest edition, we demonstrate how you can use performance monitoring…
Looking back to our virtual event last week, Remote CTRL, we decided to round up some of the best literature out there around employee experience and technology. As workforces around the US and the globe continue to adapt to remote working and SaaS usage keeps on rising, we wanted to know more about how I.T. teams are managing digital employee experience (DEX) and gain insight from some of the leaders in the field. To this end, we’ve compiled…
The final episode in the MIT Sloan School of Management CIO Symposium series took place on 14th October and ended with a focus on digital transformation, offered by a diverse set of business leaders across a range of industries. The previous two episodes focussed on the shift in workplace and how enterprises are handling the…
We’re thrilled to have earned the distinction of being recognized as a Customer’s Choice in the October 2020 Gartner Peer Insights’ ‘Voice of the Customer’: Network Performance Monitoring & Diagnostics (NPMD) category Gartner Peer Insights’ Customer Choice distinctions “recognize vendors and products that are highly rated by their customers.” Everyone thinks they have happy customers,…
When something as ubiquitous as Google goes down, there is a lot of online frenzy with users tweeting and searching for updates on the issue. That’s exactly what we witnessed today between 9/24/2020 17:59:44 PST to 9/24/2020 18:23:20 PST. Multiple Google services like Mail, Drive, Meet, Hangouts experienced downtime. Frustrated…
Last week, Catchpoint was one of the sponsors of Splunk’s half-day DevOps & Observability Best Practices event. It was a jampacked conference that examined what observability is, its key drivers, and how observability and monitoring exist “like two peas in a pod”, perfect compliments to one another in enabling enterprise to better understand overall systems behavior and health. The Practice of…
Last month, Catchpoint’s CEO, Mehdi Daoudi, took part in episode 3 of the MIT Sloan CIO Digital Learning Series focused on the post-pandemic workplace and customer experience. Episode 4, which took place over Zoom on Wednesday, September 9th, picked up where last month left off with a candid discussion between business leaders, consultants and MIT academics about the ongoing challenges enterprise is experiencing due…
The COVID-19 pandemic has been difficult for enterprises. Our CIO New Normal survey shows a litany of issues CIOs are dealing with. We discussed these challenges in our previous blogs here and here. But we also took note of the fact that some enterprises are actually doing quite well. What…
In our last post on Catchpoint’s 2020 CIO New Normal Survey we talked about how COVID-19 is driving a “reverse industrial revolution” that is fueling a mass exodus from America’s biggest (and most expensive) cities. This week, we focus on a more pragmatic set of findings: the IT lessons that…
The COVID-19 pandemic has turned our world upside down. Unemployment has soared, entire industries have been impacted, and schools have been shut down. However, one huge change has remained under the radar. We’re on the cusp of witnessing the death of cities as we know them. To understand why let’s…
