Event in Review: MIT Sloan CIO Digital Learning Series – The Post-Pandemic Workplace and Customer Experience

Since the annual MIT Sloan CIO Symposium had to be canceled this year, MIT made the decision to launch a CIO Digital Learning Series. Episode 3 was broken into two parts, beginning with a fireside chat on the post-pandemic workplace, moderated by Irving Wladawsky-Berger with Catchpoint’s CEO Mehdi Daoudi and Eash Sundaram, Executive Vice President, Chief Digital and Technology at JetBlue, which was followed by a panel led…

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What’s Happening at SRE From Home

After a brief postponement, Catchpoint’s “SRE from Home” live event is fast coming up. Thursday, July 23rd, join us between 12- 4:20pm for a series of talks polling, and panels, to explore how Site Reliability Engineers are adapting to ‘all-remote’ operations and what we can learn from each other! “We…

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Effective DEM

Effective Digital Experience Monitoring

What makes for an effective digital experience monitoring (DEM) strategy? The simple answer: a focus on the end user.   End users, both customer and employee, are accessing your services from a variety of locations and from a worldwide perspective (this is of course even more true currently with so many remote workforces in play). To get to…

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Customer Experience Monitoring

Synthetics 101: Monitoring You Can Trust

Not all synthetic monitoring solutions are created equal. Some are newcomers that understand the value this technology brings to today’s global economy. Others are legacy providers in the APM space trying to become more relevant. Then there are well established DEM providers, which claim a worldwide presence, but on looking closer, in fact, have porous coverage and…

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