Debugging CDNs: A Need for Change

It’s a Saturday afternoon: An email from a customer drove me to start troubleshooting an issue they were experiencing with Amazon S3. They were experiencing random high wait time, usually an indication of a problem with communication back to some sort of an origin system. Should’ve been a piece of…

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Revisiting the Anatomy of HTTP: Pt II

In Part I, we discussed the various components of HTTP request. In particular, we walked the reader through the details of TLS (Transport Layer Security), its impact on performance and how to mitigate it. Besides security, mobile performance has assumed the center stage owing to increasing use of mobile devices…

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Revisiting the Anatomy of HTTP: Pt I

One of the key driving factors behind the various web/mobile performance initiatives is the fact that end-users’ tolerance for latency has nose-dived. Several studies have been published whereby it has been demonstrated that poor performance routinely impacts the bottom line, viz,. # users, # transactions, etc. Examples studies include this,…

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A Practical Guide to SLAs

While visiting a customer last week (a large SaaS platform company), we started to have an interesting discussion around Service Level Agreements (SLAs) during which he encouraged me to write this blog. When I was tasked with setting up the QoS Team at DoubleClick in 1999, the primary mission was to setup a monitoring team (internal,…

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