A Practical Guide to SLAs

While visiting a customer last week (a large SaaS platform company), we started to have an interesting discussion around Service Level Agreements (SLAs) during which he encouraged me to write this blog. When I was tasked with setting up the QoS Team at DoubleClick in 1999, the primary mission was to setup a monitoring team (internal,…

Read more

The Chief Digital Officer

I recently spent two weeks in Europe (UK, Germany, France – PRE-BREXIT), where I met many of our customers, prospects, and partners. One thing that surprised me was that I ended up talking to a lot of Chief Digital Officers, which is something that I rarely come across in the US. In 99%…

Read more

Web Performance, Chicago-Style

For a pizza connoisseur, comparing deep-dish Chicago-style pizzas to thin-crust New York-style can very often turn into a very heated debate. Just ask Jon Stewart. On our blog, we tend to focus a lot on failures and performance issues because learning from our mistakes is usually the best way to prevent them…

Read more