Since its first original series premiered (House of Cards, circa 2013), Netflix has transformed the small screen, giving the average weeknight the potential to be pretty extraordinary. The streaming service has evolved into more of a culture than a service; even its name is now frequently used as a verb.…
Today Southwest Airlines COO Michael Van De Ven went on twitter to explain the “catastrophic technological failure” that took down Southwest’s systems for most of the day yesterday, and how its customers were impacted. With no network, Southwest was unable to let passengers check in to flights, to move crews…
Every day more than 27 million people depend on Riot Games’ League of Legends to deliver an incredibly fast user experience. My fellow Catchpointer Greg Rubin and I are two of them. Like just about everyone else who plays, we can tell when our connection to the server is faster…
We talk a lot about analyzing and responding to outages. The truth is, much of the advice we give comes from watching how our clients deal with performance issues. We recently got a chance to manage an issue of our own, so we wanted to document what we saw and…
Almost every website these days relies on various third party providers to deliver content, better user experience, analytics, and more. To use these third parties, developers simply reference the tags provided by third party, often a single JavaScript tag which “magically” delivers the benefits of the provider. We all expect…
DevOps use a large arsenal of tools when dealing with site performance issues, including alerting systems that notify Ops teams at the first sign(s) of trouble. Once alerted of a possible issue, standardized procedures are followed to get to the root cause of the problem and deploy resources to find…
