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October 8, 2016 News & Trends

Major Netflix Outage Disrupts Luke Cage Release

Since its first original series premiered (House of Cards, circa 2013), Netflix has transformed the small screen, giving the average weeknight the potential to be pretty extraordinary. The streaming service has evolved into more of a culture than a service; even its name is now frequently used as a verb.…

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July 22, 2016 News & Trends

Southwest Airlines Suffers ‘Catastrophic Technological Failure’

Today Southwest Airlines COO Michael Van De Ven went on twitter to explain the “catastrophic technological failure” that took down Southwest’s systems for most of the day yesterday, and how its customers were impacted. With no network, Southwest was unable to let passengers check in to flights, to move crews…

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July 8, 2016 User Experience

Did Riot Games Really Negotiate Direct Connections from Users to its Servers?

Every day more than 27 million people depend on Riot Games’ League of Legends to deliver an incredibly fast user experience. My fellow Catchpointer Greg Rubin and I are two of them. Like just about everyone else who plays, we can tell when our connection to the server is faster…

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May 25, 2016 News & Trends

Managing an Outage: How Catchpoint Eats its Own Dog Food

We talk a lot about analyzing and responding to outages. The truth is, much of the advice we give comes from watching how our clients deal with performance issues. We recently got a chance to manage an issue of our own, so we wanted to document what we saw and…

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May 28, 2015 Performance & Operations

When the Wrong Code Executes: A Third Party Cautionary Tale

Almost every website these days relies on various third party providers to deliver content, better user experience, analytics, and more. To use these third parties, developers simply reference the tags provided by third party, often a single JavaScript tag which “magically” delivers the benefits of the provider. We all expect…

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February 12, 2015 News & Trends

Streamline Your Online App Use with Catchpoint’s Zapier Integration

DevOps use a large arsenal of tools when dealing with site performance issues, including alerting systems that notify Ops teams at the first sign(s) of trouble. Once alerted of a possible issue, standardized procedures are followed to get to the root cause of the problem and deploy resources to find…

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Featured Posts

Catchpoint’s SRE Report 2020 – The Highlights
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An Industry-First: Integrating User Sentiment with Digital Performance and User Experience Monitoring
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One Year of BGP (In)security
Employee experience
How two Fortune 100 Companies are using DEM to Advance Employee Experience and Customer Experience
Streamline DEM for Effective and Reliable Monitoring
How a Telecom Leader Streamlined DEM for Effective and Reliable Monitoring

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Alessandro Improta & Luca Sani
Alessandro Improta
Brandon DeLap
Catchpoint Systems
Christopher Lopez
Dhanush Suhas
Elena Mendis
Geoffrey Palmer
JP Blaho
Joe McCarthy

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