Year after year, we have seen that when it comes to maintaining end-user experience during the holiday season, preparation is key. But this year promises to be different, there has never been a time where digital-first was so imperative to the survival of most retailers. The drastic changes brought in…
This is the last in our three-part series on digital experience monitoring (DEM) as the intersection point for IT, customer experience (CX), and employee experience (EX) teams (read the first and second post here). The neutral, actionable data that DEM provides can give CX and EX teams invaluable end-to-end visibility…
We are all living digitally right now, at work and at home. In our normal day-to-day lives, digital experiences are also pervasive as both consumers and employees. In Gartner’s Digital Experience Monitoring (DEM) Market Guide (September 2019), improving user digital experience was placed at the center of any digital transformation…
Over the past decade, our world has become increasingly digital. Many studies including one from IDC estimated that as of next year, 50% of global GDP would be digitized and by 2022, $1.97T will be spent on digital transformation (DX) of business practices, products, and organizations. Much of this includes…
Successfully planning for cloud migration includes a plan for monitoring complex and distributed cloud application architectures.
Catchpoint’s wide geographic footprint allows companies to monitor both customer and employee digital experience, supporting location diversity and application distribution for both groups alike.
I admit that I’m thrifty and hate “premium brand” prices; many of us do. I just can’t justify paying a higher price purely because of the popularity of the logo and nothing else. That said, I do value great quality. I will pay a premium for a well-crafted, well-engineered product…
As we look ahead to the 2020 presidential campaign, I find myself looking back to previous campaigns to help make sense of these unusual political times; for some reason the 1992 presidential campaign springs to mind (go ahead and analyze why if you want). Who can forget the famous phrase…
