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Performance is a Journey not a Destination!
  • outage
    Identifying Outages with Real User Monitoring Posted on November 17th, 2016 by Dawn Parzych

    Understanding the user experience is important for anybody with an online presence. Many analytics solutions are available to help organizations understand what page yields greater user engagement, what paths a user takes through a site, which pieces of content are most popular and how fast pages load. Real user monitoring (RUM) has grown in popularity […]

  • Chief Digital Officer
    The Chief Digital Officer Posted on June 30th, 2016 by Mehdi Daoudi

    I recently spent two weeks in Europe (UK, Germany, France – PRE-BREXIT), where I met many of our customers, prospects, and partners. One thing that surprised me was that I ended up talking to a lot of Chief Digital Officers, which is something that I rarely come across in the US. In 99% of these instances, the CDO […]

  • Lowes and Walmart latency
    Poor Web Performance Hampers Walmart, Lowe’s Shoppers Posted on April 29th, 2016 by Peter Girard

    Walmart and Lowe’s online shoppers encountered slow performance and timeouts today that prevented many from finding products or completing purchases. In addition to frustrating customers, these issues are likely to significantly impact the companies’ web sales. The Lowe’s problem affected the site’s product search for a number of categories, including lamps and grills. The issue […]

  • Web speed
    How Fast is Fast Enough? Posted on April 28th, 2016 by Peter van Gils

    All of our customers understand the importance of having high quality websites. They work hard to ensure an excellent customer experience and maximum availability. Ensuring fast response times is business as usual for them—but how fast is fast enough? Most people understand that the economic law of diminishing returns (beyond a certain point, added investments […]

  • APM strategy
    6 Key Factors to Consider in Your APM Strategy Posted on March 15th, 2016 by Dennis Callaghan

    Originally featured as a slideshow presentation on ITBusinessEdge.com. The dynamic nature of IT Ops requires its professionals to be incredibly agile. If your systems aren’t as updated as the industry, your business is bound to fall behind. This is especially true for APM. Your business is only as strong as your performance; the strength of […]

  • SLA blog 1-26-16
    Monitoring SLAs in an On-Demand World Posted on January 26th, 2016 by Dennis Callaghan

    If you were listening in on our Opscast webinar with Honeywell a few weeks ago you would have learned about an interesting use case of the Catchpoint OnPrem Agent. Honeywell was experiencing painfully slow satellite Internet service on its entire fleet of corporate jets, jets that include a number of Honeywell components, including the satellite […]

  • Synthetic + RUM eBook
    Synthetic + RUM: Better Together Posted on January 4th, 2016 by Dennis Callaghan

    One of the misperceptions we deal with in some quarters of our market is that real-user measurement is the be-all and end-all of customer experience management. Sure, don’t you want to be looking at real users’ experience of your website rather than the “fake” users that “synthetic” monitoring implies? Won’t that provide the best, most […]

  • turn data into action
    Velocity NY ’15 Review Part II: How Etsy Turns Monitoring Data into Actionable Alerts Posted on October 28th, 2015 by Dennis Callaghan

    Most people know Etsy as the online marketplace for handmade craft items from around the world. The 10-year-old eCommerce site processes nearly $2 billion worth of transactions a year. Just as it sells handmade merchandise, Etsy takes a “craft” approach to its web operations using open source tooling rather than commercial off-the-shelf software. The company’s […]

  • shutterstock_150007985
    Another Facebook Outage Causes Ripple Effects Around the Web Posted on September 29th, 2015 by Craig Lowell

    Yesterday afternoon, beginning at around 3 pm EST, Facebook started experiencing intermittent outages around the globe for the second time this week due to what the company called a “configuration issue.” And over the course of the next 90 minutes, as the outages became increasingly prevalent, users flocked to a variety of other social networks […]

  • politifact-photos-GOP_debate_field
    Politics and Performance: Trump Still Winning in Both Areas Posted on September 18th, 2015 by Craig Lowell

    The last time we looked in on the Republican Primary candidates’ websites, the initial goal was to see if the first debate resulted in any performance snafus due to increased traffic. Obviously every candidate wants to drive potential donors to their websites, and there’s no better time for them to do it than when they’re […]

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