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November 25, 2012 User Experience

Holiday Shopping 2012, Single Point of Slowness.

The majority of the top retail websites performed very well on Black Friday weekend. Congratulations to all of you, engineers, operations, devops, performance engineers, network engineers and everyone else involved! Based on talks I had with various retail customers these past weeks, I knew most web sites would do well…

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September 19, 2012 User Experience

Why We Expect Fast Websites: Sex, Drugs, Reward and Fast Pages (Part II)

Last week we brought up the question, “How did end users learn to expect fast websites?” We covered how Pavlov discovered Conditioning through experiments with his dog, which left us wondering; perhaps humans are conditioned to expect instant web gratification. Of Rats and Dopamine Almost 100 years after Pavlov, Wolfram Schultz,…

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September 11, 2012 User Experience

Why We Expect Fast Websites: The Drooling Dog and You (Part I)

  By now everyone is familiar with the mantra ‘web performance and customer satisfaction/revenue generation go hand in hand.’ End users now expect fast websites and will abandon yours if it is perceived to be slow. Earlier this year, The NYT published an article stating that 250 ms is now…

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