Doing Digital Business in China

Breaking into any new geographical market isn’t easy, but China presents a set of unique technical obstacles that makes this especially difficult. In a previous post, we provided an overview of the Chinese market and discussed the need for a different business strategy based on the Golden Shield Project, aka…

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Omnichannel Banking and Digital Transformation

If you want a good example of how digital transformation has affected a long-established business model, look no further than retail banking. Bank customers today can perform most transactions online, via website or mobile app, without having to walk into a bank branch. This includes checking balances, making payments, transferring…

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Reducing MTTR

There’s been a lot of discussion lately regarding the need to track and improve MTTR, but what exactly does MTTR mean? Well, MTTR can stand for several different things: mean time to repair, mean time to recovery, and mean time to resolve. Not only are there different definitions, but when…

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The What, Why, and How of APIs

For over a decade, Application Programming Interface or APIs have been used to exchange data between multiple platforms. From social media to news and media sites, most websites depend on APIs to provide a dynamic and real-time digital experience. APIs have made its way into almost every device and service…

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A/B Testing and Web Performance

A/B testing (or split testing) is a method of comparing two or more versions of a webpage or app against each other to determine which one has better response or conversion rate. A/B tests allow you to test one version of images, colors, headings, forms etc… against one another. Layout…

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Are Algorithms Better Than Humans?

We make decisions on a daily basis; sometimes those decisions are good, and sometimes they aren’t. Decisions can be hasty and impulsive, or made after vast amounts of data have been analyzed. This is part of being human, and hopefully, we learn from the decisions we make. We often look…

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