The world’s most successful companies understand that delivering a great customer experience is essential to their business success. Delivering on that mandate requires a different approach to monitoring—one that’s purpose-built to provide an outside-in view of their customers’ digital experience. This is particularly important to the beauty industry. A recent study…
In January, my colleague Peter came to me with an idea to create a Site Reliability Engineering (SRE) survey. The goal of the survey was to find out what it really means to be an SRE, examining the types of organizations, skills, and culture where site reliability engineers work. We…
Hundreds of websites and their user experience were impacted yesterday when Google’s DoubleClick suffered a major outage that lasted for hours. Catchpoint first reported the outage at 10:00 EDT on Tuesday, March 13th in Europe and at 15:00 EDT in US. As soon as the issue was identified, we had…
Third-party elements such as ad tags, tracking pixels, and widgets are an important component of any website that we visit and build today. As an operator we may not have a direct control on their performance on our web properties, and the impact that has on the end-user experience; yet…
The end-user experience monitoring industry is growing with greater speed and complexity every day. IT departments now play a critical role in delivering amazing digital experiences, with the firefighters on the front lines tasked with ensuring that the systems which have been put in place are performing at optimal speed…
Digital transformation is a phenomenon that is revolutionizing the tasks and activities we perform daily. Everything from news consumption to communication has been re-imagined and digitalized. End users’ expectations are rapidly increasing, and with competition just a lcick away, it’s critical to develop an end user experience monitoring strategy to meet…
It was a big year for end-user experience monitoring in 2017, with more businesses baselining, detecting, identifying, escalating, and fixing performance issues that can disrupt their customer’s or end user’s experience. With the rise of high profile performance issues such as Amazon’s $150 million S3 issue or Macy’s Black Friday…
Digital experience monitoring plays a vital role in the ecommerce economy. The industry is booming with millions of websites selling everything imaginable. Online stores are expected to be super fast and easy to navigate; users are quick to assess website performance and if said perceived performance is below expectations, they will quickly…
In light of our inclusion in Deloitte’s 2017 Technology Fast 500, I was reflecting on our first investor’s presentation when we started Catchpoint nine years ago with an idea to empower our fellow IT colleagues with a different approach to help them deliver the best quality of experience. And since our…
This post is an excerpt from an article previously published by NS1. Benchmarking DNS is not an easy task. As NS1 describes in their article, they use a variety of different testing methods to accomplish this goal, however, each comes with its own set of benefits and drawbacks. The first method…
