There’s a lot of talk these days about digital transformation and the digital experience, what seems to be missing from some of these discussions is the impact the network has on digital experience. In the run/grow/transform model of business most departments want to be a part of the transformation, but…
A website that scores positively across all performance metrics is usually what every online retailer strives to achieve. With the variety of devices available to customers, it is not enough to build a website that works perfectly on a laptop or a desktop. A single customer may access the site…
Digital experience monitoring (DEM) is an emerging technology that goes beyond application performance monitoring (APM) and end user experience monitoring (EUEM). EUEM looks specifically at the human end-user or customer interaction with an application. APM focuses on the performance and availability of the application. Gartner defines DEM as the experience of…
Holiday shopping season is upon us once again and we know what you’re thinking—”Already!?” While shoppers still have a month or so before having to worry about the dreaded holiday music haunting them every time they step into a store, retailers should already be in the final stages of their…
Every day more than 27 million people depend on Riot Games’ League of Legends to deliver an incredibly fast user experience. My fellow Catchpointer Greg Rubin and I are two of them. Like just about everyone else who plays, we can tell when our connection to the server is faster…
At Velocity 2016, the first keynote session was led by Bruce Lawson, CTO of Opera, entitled “Making Bad Ads Sad.” Rad! Having worked at Doubleclick for so long, this topic is near and dear to my heart, so it goes without saying that it hit the spot! It’s not just…
If you’re an online company, only two things can realistically ensure you are one of the best in your industry: You are either a pioneer in the Industry You have the best product Typically, the first company(ies) to break into any given industry have the biggest market share. For example,…
Seconds matter. When it comes to the digital user experience, a couple of seconds separates winners and losers. Among the best-performing ecommerce websites, the gap is even smaller. Catchpoint’s Q1-2016 Ecommerce Web Performance Benchmark identified the quarter’s best-of-the-best, showing how fast the top sites in the US were and identifying…
Online retail has been a game-changer over the last two decades but it’s still a relatively small percentage of total retail spend, less than 6% according to the US Census Bureau’s Annual Retail Trade Survey. While brick-and-mortar retailers long ago established online channels, powerhouse online retailers like Amazon are moving…
All of our customers understand the importance of having high quality websites. They work hard to ensure an excellent customer experience and maximum availability. Ensuring fast response times is business as usual for them—but how fast is fast enough? Most people understand that the economic law of diminishing returns (beyond…
