Digital experience monitoring is only effective if incidents are detected immediately and the data aids in quick root cause analysis and resolution. To track the availability, reachability, performance, and reliability of each component in the application delivery chain, different teams within an organization, use multiple tools. Each of these tools…
On August 30th CenturyLink/Level3 faced major IP outages across its Global Network. This incident adversely impacted all their customers, ISPs, and other digital services around the world. The outage lasted for more than 5 hours (1000 UTC till 1530 UTC on a Sunday morning) and spread outward from CenturyLink’s network…
The COVID-19 pandemic has turned our world upside down. Unemployment has soared, entire industries have been impacted, and schools have been shut down. However, one huge change has remained under the radar. We’re on the cusp of witnessing the death of cities as we know them. To understand why let’s…
Digital shopping has exploded over the last few months to levels no one could have planned for. Any kind of performance issue can negatively impact an eCommerce site and cause a drift in loyalty, bounce rates to go up and user conversions to go down. Not to mention how outages…
The shift to working remotely has made communication and collaboration tools, such as Zoom, Slack, and O365, an indispensable part of an employee’s workspace. Employees are no longer working within an office network where employee experience was reliable and more or less guaranteed. Instead, they are relying on their local…
Takehan Technologies builds, operates, and innovates software for a variety of European and North American businesses – such as those in online gaming and fintech. The Singapore-based software consultancy has decades of experience in the Asia Pacific region. The digital landscape of the region has more or less been challenged by the policies and…
In today’s Tip of the Day, we will be looking at some of the highlights in our new release: Gullfoss. Named after the spectacular 32 meters waterfall in Iceland, our latest release is no less impressive. All the Catchpoint releases in 2020 have focused on the GUI, workflows, and getting…
Since the annual MIT Sloan CIO Symposium had to be canceled this year, MIT made the decision to launch a CIO Digital Learning Series. Episode 3 was broken into two parts, beginning with a fireside chat on the post-pandemic workplace, moderated by Irving Wladawsky-Berger with Catchpoint’s CEO Mehdi Daoudi and Eash Sundaram, Executive Vice President, Chief Digital and Technology at JetBlue, which was followed by a panel led…
In today’s tip of the day, we’ll look at the importance of measuring employee experience (EX) and the specific challenges of doing so with an all-remote workforce. In the video, I’ll walk you through how to look at your employees’ SaaS performance using Catchpoint’s dashboard, so you can see the level of detail available to you with Catchpoint’s endpoint…
When planning the SRE from home virtual even last month, one of the central themes was wellness and the need for self-care for SREs, especially during this time of crisis. Knowing how stressful an SRE’s day can be, combined that with a global pandemic and new working conditions, we knew we needed programming…
