Effective DEM

Effective Digital Experience Monitoring

What makes for an effective digital experience monitoring (DEM) strategy? The simple answer: a focus on the end user.   End users, both customer and employee, are accessing your services from a variety of locations and from a worldwide perspective (this is of course even more true currently with so many remote workforces in play). To get to…

Read more
Customer Experience Monitoring

Synthetics 101: Monitoring You Can Trust

Not all synthetic monitoring solutions are created equal. Some are newcomers that understand the value this technology brings to today’s global economy. Others are legacy providers in the APM space trying to become more relevant. Then there are well established DEM providers, which claim a worldwide presence, but on looking closer, in fact, have porous coverage and…

Read more