Amazon Search Outage Offers Two Lessons

Today’s Amazon search outage offers two object lessons on the digital customer experience: monitor everything and communicate proactively. Retailers chasing the industry leader can implement a pair of simple tactics to keep performance issues from turning away buyers. First, the ultimate goal of End-User Experience Monitoring (EUM) is to find…

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CDN Caching Caution

Cash may be king in the real world, but cache is king in the world of the internet. From DNS record TTLs, to HTTP Max-age headers, caching at different levels makes the internet faster and our lives easier. One technology which has contributed extensively over the years in improving web performance is…

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Connecting the Dots at Gartner ITOSS

Earlier this month, I had the chance to spend a couple of days at the Gartner IT Operations, Strategies & Solutions conference in National Harbor, Md. The conference was a mix of pep talks, how-to sessions, roadmap ideas and networking opportunities for IT operations professionals. We heard a lot of…

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