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Performance is a Journey not a Destination!
  • Complexity and Outages
    Complexity and Crashes Posted on August 16th, 2016 by Catchpoint Systems

    The recent surge in high-profile outages is not an illusion. It’s all too real and one major contributing factor often goes unmentioned. Reposted with permission from CircleID, this piece by Russ White highlights the role complexity plays in the increasingly fragile digital customer experience: It’s a familiar story by now: on the 8th of August, […]

  • design for web performance across devices
    Designing for Optimum Web Performance Across Devices Posted on August 15th, 2016 by Dennis Callaghan

    Back in the Internet’s good old days, website design was relatively easy. Sure there were different browsers and operating systems to account for, but virtually all users accessed your site from desktop or laptop computers. Today’s web design game is a bit more challenging, thanks to the proliferation of smartphones and tablets. Mobile device usage […]

  • ad performance monitoring
    Monitor Ad Performance by Emulation of Organic Surfing Posted on August 11th, 2016 by Craig Lowell

    The world of online advertising has grown in increasing scope and complexity over the past decade. With the advent of customized ads based on an individual user’s preferences and browsing history, the advertising content seen by one user is often completely different from those seen by another user in the same basic location. While this […]

  • A Practical Guide to SLAs Posted on August 4th, 2016 by Mehdi Daoudi

    While visiting a customer last week (a large SaaS platform company), we started to have an interesting discussion around Service Level Agreements (SLAs) during which he encouraged me to write this blog. When I was tasked with setting up the QoS Team at DoubleClick in 1999, the primary mission was to setup a monitoring team (internal, external, etc.) and the secondary […]

  • Cog
    DNS Experience Tests: A Key Cog in the Online Ecosystem Posted on August 3rd, 2016 by Mehdi Daoudi

    A company’s collection of online systems is like a delicate ecosystem – all components must integrate with and complement each other, and one single malfunction in any of them can bring the entire system to a screeching halt. That’s why, when monitoring and analyzing the health of your online systems, you need a broad arsenal […]

  • hackaton
    Our First Hackathon Projects Have Graduated to Production! Posted on August 1st, 2016 by Mehdi Daoudi

    In early 2016, we decided to launch our first Hackathon, reIMAGINE. The rules of the event were simple: Assemble a team Rally around an idea Build a prototype of a solution that can benefit our customers (internal or external) It must solve a business problem The teams had three days to pick members from all departments (engineering, ops, customer […]

  • DNS troubleshooting tips
    DNS: What Can Go Wrong and How You Can Fix It Posted on July 28th, 2016 by Ankit Kumar

    DNS is a core component of the Internet. This rather complex system exists to perform the basic function of translating website Domain names (ex: Catchpoint.com) into an IP address. It acts as the liaison between the language that users can understand, and the address of the data center or destination in which the site is […]

  • Southwest Airlines outage
    Southwest Airlines Suffers ‘Catastrophic Technological Failure’ Posted on July 22nd, 2016 by Mitchell Zelmanovich

    Today Southwest Airlines COO Michael Van De Ven went on twitter to explain the “catastrophic technological failure” that took down Southwest’s systems for most of the day yesterday, and how its customers were impacted. With no network, Southwest was unable to let passengers check in to flights, to move crews around, or to find baggage. […]

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