service reliability

Three Ways to Improve Service Reliability

The move to a more hybrid and distributed application architecture has pushed cloud providers to offer higher availability. Availability has become the key differentiator among competitors. The focus on offering higher and higher availability comes at the cost of other vital performance factors such as service reliability. This blog discusses…

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Effective DEM

Effective Management of your DEM Solution

We are all living digitally right now, at work and at home. In our normal day-to-day lives, digital experiences are also pervasive as both consumers and employees. In Gartner’s Digital Experience Monitoring (DEM) Market Guide (September 2019), improving user digital experience was placed at the center of any digital transformation…

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BGP Route

BGP Configuration Best Practices

What can be done (and what has been done) about it This is the final installment in the BGP security series and covers BGP configuration best practices. Since BGP lacks an intrinsic mechanism to secure routing, several mechanisms have been adopted to overcome this limitation. Among them, RPKI is the…

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Effective DEM

Effective Digital Experience Monitoring

What makes for an effective digital experience monitoring (DEM) strategy? The simple answer: a focus on the end user.   End users, both customer and employee, are accessing your services from a variety of locations and from a worldwide perspective (this is of course even more true currently with so many remote workforces in play). To get to…

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Customer Experience Monitoring

Synthetics 101: Monitoring You Can Trust

Not all synthetic monitoring solutions are created equal. Some are newcomers that understand the value this technology brings to today’s global economy. Others are legacy providers in the APM space trying to become more relevant. Then there are well established DEM providers, which claim a worldwide presence, but on looking closer, in fact, have porous coverage and…

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