Stats and Trends on the Chinese Market

As the most populous nation on Earth, China represents tremendous business opportunities for companies with the ability to tap into its market. Of the country’s 1.4 billion people, 53.1% have access to the Internet and Cisco’s VNI report, forecasts this will grow to 66% by the year 2020, and there’s…

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Omnichannel Banking and Digital Transformation

If you want a good example of how digital transformation has affected a long-established business model, look no further than retail banking. Bank customers today can perform most transactions online, via website or mobile app, without having to walk into a bank branch. This includes checking balances, making payments, transferring…

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Reducing MTTR

There’s been a lot of discussion lately regarding the need to track and improve MTTR, but what exactly does MTTR mean? Well, MTTR can stand for several different things: mean time to repair, mean time to recovery, and mean time to resolve. Not only are there different definitions, but when…

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