Competitive benchmarking is the process of comparing your company’s performance with major competitors. You can then use the benchmark analysis and figure out how to improve your business and understand what your competitors are doing to win more customers. Benchmarking helps evaluate a brand from multiple perspectives. It allows you…
Should you build or buy software? A question asked by many-a-DevOps engineer and IT manager. And for good reason – getting your monitoring solution right can make or break your customer experience – and therefore, directly affect your retention rates and revenue. Often, it’s easier to opt for a quick,…
The internet is a complex place. Problems can be hard to identify, and we don’t always know where the roots lie. You’ve likely invested time and money building a monitoring strategy. The strategy likley includes purchasing or building monitoring tools to help you see when and where problems occur and…
Migrating to the cloud often results in a lack of visibility into the health of the network. These blind spots can result in incidents taking longer to resolve. Microsoft Azure includes a powerful service you can use to remotely monitor and diagnose conditions in, to, and from Azure. Network Watcher…
Organizations deploy numerous solutions to monitor, alert, analyze, and share information – all to improve user experience. Finding the best tool or solution for the job can be stressful and time-consuming. Teams often test many tools simultaneously, which leads to disorganization and confusion over where to look when it’s time…
When Catchpoint was founded ten years ago, we wanted to monitor as many things from as many places as possible. Over the years our list of monitors has grown to more than 20 to address our customers’ needs. But there is always that one service (or a custom one) you…
From connecting users around the globe to changing the way we accomplish everyday tasks, the internet has revolutionized every industry. It has helped boost revenue and produced advanced tools that automate even the most mundane tasks, like playing your favorite music or placing an online order with the touch of…
According to a report from Level Playing Field Institute, 82% of males employed at startups believe that their companies spent the “right amount of time” addressing diversity while 40% of women said that “not enough time was devoted”. Couple this with the steady decline of women in computing roles since…
Two of the world’s largest tech companies, Google and Amazon, have experienced outages in the last couple of weeks. While these events are unrelated, there are certainly some actionable lessons-learned for retailers and ecommerce businesses. Here’s what happened: Amazon Outage The outage occurred on July 16, Amazon Prime Day around…
Ecommerce stores keep the same hours as 7/11 – great for those of us that don’t feel like going out at 3 a.m. on Black Friday. But, being open to customers 24/7 means you’re open to glitches and bugs 24/7. Retailers need a digital experience monitoring solution. Digital experience monitoring…
