In our first blog post of this series, we reviewed the omnichannel opportunity for retail banking and how it was driven by digital transformation. In this post, we’ll look at the specific opportunity around mobile banking. Security concerns aside, mobile banking is here to stay. Mobile usage rates for retail banking and retail commerce…
Does your scroll bar get stuck when you scroll down to a webpage or do you see some delay while loading your images once you scroll down to the bottom of the screen? This erratic behavior that sometimes occurs while scrolling is referred to as ‘scrolling stickiness.’ Smooth scrolling is…
Service providers have long been lauded for a willingness to ‘eat their own dog food,’ i.e. to use their own products or services for internal operations and/or development. For Catchpoint, that means that we use our own digital experience monitoring platform to ensure that the platform itself is running optimally. Regular tests of…
This is the second blog in a series of three in which I expand on some of the points raised in O’Reilly Media’s DevOps for Media & Entertainment report. The first post covered the two essential aspects of DevOps that are often overlooked: communication and empathy. Today, we dive into a…
A strategically curated website and an online presence can provide tremendous benefits only if consumers of your business can find your website faster and easier than your competitors’. A decade ago, the Nielsen Norman Group conducted an eye-tracking study to understand how the human eye consumes data on a webpage. The dominant reading pattern looked like…
As consumers in today’s digital world, we often do vast amounts of research before making any sort of purchase. This applies to both personal and corporate purchases. According to Adweek, 81% of shoppers conduct online research before buying. The larger the purchase the higher the stakes, the more time we…
I’ve been thinking a lot lately about the term DevOps and what it really means. This train of thought is partially inspired by my recent participation in various DevOps Days events, as well as reading the DevOps for Media and Entertainment report published by O’Reilly. So, what is DevOps? Well,…
In our previous post in this series, we suggested treating China as a second Internet. This concept implies the need to setup a separate monitoring strategy that is tailored to China, rather than just adding it on to your existing strategy. This post provides a step-by-step process to getting a…
In Michael Lewis’s 2013 best-seller Flash Boys, in which he takes a deep dive into the world of high-speed trading, he reveals how certain financial insiders had managed to game the system by reducing latency as much as possible in order to get an advantage over their competitors. Lewis showed…
This is the last blog in the series on sampling. In the previous editions (Part I, Part IIa, and Part IIb), we had (a) provided an overview of the metrics arms race and had walked through the use of sampling in this regard, (b) overviewed margin of error associated with…
