Incident Monitoring and Response

Written by Chris Chandler, Network Operations Center Director at Dyn Within most technical operations environments, you’ll find some form of incident response plan.  These procedures are used to manage and resolve an incident as well as to communicate with customers when issues arise. At Dyn, we’ve evolved a philosophy around…

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Words of Wisdom from 18 Women in Tech

As International Women’s Day approached, I thought about what I could do to recognize this day. Recently the news has been filled with stories from women like Susan Fowler at Uber and AJ Vandermeyden at Telsa about the discrimination and harassment that is pervasive in tech. These stories need to…

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An In-depth Analysis of the AWS S3 Outage Impact

Amazon’s AWS (Amazon Web Services) S3 web-based storage service in North America experienced widespread issues beginning at 12:37 PM EST on February 28. As reported on Amazon’s status dashboard, “high error rates with S3 in US-EAST-1.” This was the only explanation provided at the time. Consequently, many popular online services…

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Debugging CDNs: A Need for Change

It’s a Saturday afternoon: An email from a customer drove me to start troubleshooting an issue they were experiencing with Amazon S3. They were experiencing random high wait time, usually an indication of a problem with communication back to some sort of an origin system. Should’ve been a piece of…

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