Written by Chris Chandler, Network Operations Center Director at Dyn Within most technical operations environments, you’ll find some form of incident response plan. These procedures are used to manage and resolve an incident as well as to communicate with customers when issues arise. At Dyn, we’ve evolved a philosophy around…
This is a guest post written by Roxana Elliott, section.io. When it comes to website performance and speed, we have a saying over here at section.io: Cache is King. We believe that an effective cache setup is the number-one thing websites can do to serve content to visitors as quickly…
Monitoring tools for websites have been around for more than two decades now. They can tell you whether your site is up or down, how long it takes your webpage to load, even how long it takes to complete a multi-step transaction. All of this is done by monitoring the…
As International Women’s Day approached, I thought about what I could do to recognize this day. Recently the news has been filled with stories from women like Susan Fowler at Uber and AJ Vandermeyden at Telsa about the discrimination and harassment that is pervasive in tech. These stories need to…
As we’ve learned from recent events, any online entity, big or small, is subject to fail. Today’s IT landscape is so complex, most digital businesses rely on other services to ensure their service is running properly and efficiently. For many businesses, the cloud has become the answer to that problem.…
Amazon’s AWS (Amazon Web Services) S3 web-based storage service in North America experienced widespread issues beginning at 12:37 PM EST on February 28. As reported on Amazon’s status dashboard, “high error rates with S3 in US-EAST-1.” This was the only explanation provided at the time. Consequently, many popular online services…
Waiting for a webpage to load can be painful—but not knowing how to proceed when the page is “stuck” is a nightmare. User satisfaction is dependent on website performance and ease of use – a slow loading website has a negative impact on end-user experience and directly affect conversion rates.…
It’s a Saturday afternoon: An email from a customer drove me to start troubleshooting an issue they were experiencing with Amazon S3. They were experiencing random high wait time, usually an indication of a problem with communication back to some sort of an origin system. Should’ve been a piece of…
The importance of continuing professional education, particularly in a field as innovative and rapidly-changing as digital experience monitoring, cannot be understated. Performance monitoring is constantly adapting to accommodate the ever-changing IT landscape, and staying ahead of the curve when it comes to learning the best tools and strategies is vital…
The Domain Name System, or DNS, provides the location/IP address of the server that hosts the domain that you are trying to access. The DNS resolution process (as explained in the image below) is the first step in the sequence of events that are triggered when you enter a domain…
