Revisiting the Anatomy of HTTP: Pt I

One of the key driving factors behind the various web/mobile performance initiatives is the fact that end-users’ tolerance for latency has nose-dived. Several studies have been published whereby it has been demonstrated that poor performance routinely impacts the bottom line, viz,. # users, # transactions, etc. Examples studies include this,…

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DevOps vs. SRE: Ask Me Anything

As we gear up for today’s live Ask Me Anything, we’re poring through the questions submitted about the distinctions, overlaps, and best practices to build high-performing organizations with devops and SRE teams. The ones below represent only a handful of what IT professionals have asked. Questions like these will be…

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Complexity and Crashes

The recent surge in high-profile outages is not an illusion. It’s all too real and one major contributing factor often goes unmentioned. Reposted with permission from CircleID, this piece by Russ White highlights the role complexity plays in the increasingly fragile digital customer experience: It’s a familiar story by now:…

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A Practical Guide to SLAs

While visiting a customer last week (a large SaaS platform company), we started to have an interesting discussion around Service Level Agreements (SLAs) during which he encouraged me to write this blog. When I was tasked with setting up the QoS Team at DoubleClick in 1999, the primary mission was to setup a monitoring team (internal,…

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