A CIO’s take on preparing for SaaS outages

As the CIO of Catchpoint, I am responsible not only for the digital services we deliver to our customers but also for the services we deliver to our employees— services that keep Catchpoint running successfully. Like most customers of the web conferencing service Zoom, we were impacted last week by…

2018 outages and lessons learned

Application performance can only be maintained with constant monitoring and optimization efforts. Even with the growing emphasis on implementing a comprehensive monitoring strategy, performance issues and outages are common in the digital world. While some are a result of ineffective optimization, others are intentional and malicious, like a cyber-attack. Catchpoint…

The performance cost of micro-outages

In the digital world, application performance degradation and downtime are not rare occurrences. The impact such incidents have on end-user experience varies. The application may become slow and frustrating to use or, it could crash and impede user transactions. The severity of the issue and the MTTR (Mean Time to…

Why cloud-only synthetic monitoring is problematic

Many of the most sophisticated DevOps teams at companies like Google, Microsoft, and L’Oreal choose Catchpoint Synthetic Monitoring because of its ability to simulate end-user experiences accurately. Over 20 distinct tests, deployed from over 700 nodes across the globe, provide visibility not only into application performance but the entire delivery…