5 Lessons for Managing a 3rd Party Outage

On June 29, Comcast and their customers suffered an Internet outage from two fiber cuts at Level3 and Zayo. This outage frustrated millions of consumers across the country for several hours. Those red spots above are a nightmare for any SaaS, PaaS, IaaS, or Enterprise company affected – not only…

Monitoring in the Gaming Industry

The gaming industry has created its own indispensable space in the online world, it is a multi-billion dollar industry bringing together avid gamers from every corner of the globe. The internet added a new dimension to the gaming universe, evolving from basic arcade games and video games to advanced gaming…

The Balkanization of the Internet Must Stop

I love the Internet! I love it so much it became the cornerstone of Catchpoint’s vision to help the Internet deliver on its potential for everyone. A few weeks ago, I attended a lecture by Professor Rawi Abdelal from Harvard Business School where he spoke about the rise of physical…

From Russia With Love

No, we are not launching a new James Bond movie. We are talking about the messaging app Telegram, founded by a Russian, which was ironically blocked by Russian authorities over its non-compliance with the government security measures. The internet superhighway is not without roadblocks. Censorship has always been a hot…

Overcoming Complexity in the Digital Era for Media & Entertainment Sites

Digital transformation is a phenomenon that is revolutionizing
the tasks and activities we perform daily. Everything from news consumption to communication has been re-imagined and digitalized. End users’ expectations are rapidly increasing, and with competition just a lcick away, it’s critical to develop an end user experience monitoring strategy to meet…