Maintaining digital performance has always been a tough balancing act for the Financial Services industry. Every transaction must be encrypted and secured; customer data must be stored safely without the risk of a breach. Security is given the highest priority, the additional processes in the service delivery chain can tax…
SaaS monitoring platforms must provide a flexible set of capabilities to their customers. A platform with the ability to adjust according to business needs reduces costs (e.g. the cost to switch) and tool sprawl since the need to perform different monitoring functions can be accommodated in a single place. A monitoring platform should allow you to adjust, for…
This is the last in our three-part series on digital experience monitoring (DEM) as the intersection point for IT, customer experience (CX), and employee experience (EX) teams (read the first and second post here). The neutral, actionable data that DEM provides can give CX and EX teams invaluable end-to-end visibility…
We are all living digitally right now, at work and at home. In our normal day-to-day lives, digital experiences are also pervasive as both consumers and employees. In Gartner’s Digital Experience Monitoring (DEM) Market Guide (September 2019), improving user digital experience was placed at the center of any digital transformation…
Many leading financial services firms are turning to Digital Experience Monitoring (DEM) to power digital banking initiatives.
When synthetic monitoring was first invented in the mid-1990s, it was a revolutionary way to ensure that your digital properties were performing as expected for your end users. Back then, synthetic testing was mostly used for availability testing of your external websites and services. The majority of the monitoring budget…
