TMNA Services – Gaining IT Maturity with Catchpoint

TMNA Services (TMNAS) provides professional support services to the companies of Tokio Marine North America (TMNA), the holding company for the Tokio Marine Group’s U.S. operation. Those companies include Philadelphia Insurance Companies, First Insurance Company of Hawaii, and Tokio Marine America.   TMNAS is focused on efficiencies and automation that help it work smarter and maintain a…

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Why Performance Monitoring for Salesforce is Essential

Today we bring you the latest installment in our series of Employee Experience (EX) related eBooks, focused on how Catchpoint can help you guarantee optimal digital experience for your employees. In our last eBook, we looked at how you can best utilize digital experience monitoring for G Suite. In the latest edition, we demonstrate how you can use performance monitoring…

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Rethinking Employee Experience in the Remote Era: Recommended Reading, Listening and Viewing

Looking back to our virtual event last week, Remote CTRL, we decided to round up some of the best literature out there around employee experience and technology. As workforces around the US and the globe continue to adapt to remote working and SaaS usage keeps on rising, we wanted to know more about how I.T. teams are managing digital employee experience (DEX) and gain insight from some of the leaders in the field. To this end, we’ve compiled…

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Remote CTRL – Virtual Event for IT Pros

In this new era of workplace flexibility, enabling employees to work from anywhere without compromising productivity is crucial. Employee experience is no longer confined to the controlled intranet environment, the shift to remote work has made it important to ensure employees are able to seamlessly collaborate and access tools securely.  Extending employee experience to the remote workspace starts with…

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Event in Review: Networking Field Day 23

Recently, Catchpoint participated in the virtual Networking Field Day.  As a presenting sponsor, we spoke about the importance of network monitoring and the shift in enterprises’ strategic initiatives supporting user experience monitoring. For an hour, the discussion focused on how the digital experiences for employees and customers are converging.  Enterprises…

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Troubleshooting Remote End-User Experience with Endpoint Monitoring

In today’s Tip of the Day, we are looking at troubleshooting remote end-user experience using Catchpoint’s Endpoint Monitoring solution. According to a recent set of figures from Stanford University, 42% of the U.S. labor force is working from home full-time. Based on their earnings, this group of work-from-home employees accounts for over two-thirds of U.S. economic activity. It is more crucial than…

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Event in Review: MIT Sloan CIO Digital Learning Series – The Post-Pandemic Enterprise

Last month, Catchpoint’s CEO, Mehdi Daoudi, took part in episode 3 of the MIT Sloan CIO Digital Learning Series focused on the post-pandemic workplace and customer experience. Episode 4, which took place over Zoom on Wednesday, September 9th, picked up where last month left off with a candid discussion between business leaders, consultants and MIT academics about the ongoing challenges enterprise is experiencing due…

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