Event in Review: MIT Sloan CIO Digital Learning Series – The Post-Pandemic Workplace and Customer Experience

Since the annual MIT Sloan CIO Symposium had to be canceled this year, MIT made the decision to launch a CIO Digital Learning Series. Episode 3 was broken into two parts, beginning with a fireside chat on the post-pandemic workplace, moderated by Irving Wladawsky-Berger with Catchpoint’s CEO Mehdi Daoudi and Eash Sundaram, Executive Vice President, Chief Digital and Technology at JetBlue, which was followed by a panel led…

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What’s Happening at SRE From Home

After a brief postponement, Catchpoint’s “SRE from Home” live event is fast coming up. Thursday, July 23rd, join us between 12- 4:20pm for a series of talks polling, and panels, to explore how Site Reliability Engineers are adapting to ‘all-remote’ operations and what we can learn from each other! “We…

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Effective DEM

Effective Digital Experience Monitoring

What makes for an effective digital experience monitoring (DEM) strategy? The simple answer: a focus on the end user.   End users, both customer and employee, are accessing your services from a variety of locations and from a worldwide perspective (this is of course even more true currently with so many remote workforces in play). To get to…

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