Got IT Complexity? Monitor the User Experience

It’s no secret that IT operations has changed a lot over the last decade or so. New technologies like cloud, virtualization, containers, and microservices have made applications and infrastructure more distributed, more efficient, and more flexible at the expense of predictability and manageability. This is why technologies like Catchpoint’s have…

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Connecting the Dots at Gartner ITOSS

Earlier this month, I had the chance to spend a couple of days at the Gartner IT Operations, Strategies & Solutions conference in National Harbor, Md. The conference was a mix of pep talks, how-to sessions, roadmap ideas and networking opportunities for IT operations professionals. We heard a lot of…

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In Retail, It’s an Omnichannel World

Online retail has been a game-changer over the last two decades but it’s still a relatively small percentage of total retail spend, less than 6% according to the US Census Bureau’s Annual Retail Trade Survey. While brick-and-mortar retailers long ago established online channels, powerhouse online retailers like Amazon are moving…

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