Everything as a Service

Whenever I write about the cloud, I tend to break it down into three categories: software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS). As I was working on a cloud performance management ebook, a coworker suggested that I also include function as…

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Defining DevOps

I’ve been thinking a lot lately about the term DevOps and what it really means. This train of thought is partially inspired by my recent participation in various DevOps Days events, as well as reading the DevOps for Media and Entertainment report published by O’Reilly. So, what is DevOps? Well,…

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Doing Digital Business in China

Breaking into any new geographical market isn’t easy, but China presents a set of unique technical obstacles that makes this especially difficult. In a previous post, we provided an overview of the Chinese market and discussed the need for a different business strategy based on the Golden Shield Project, aka…

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Stats and Trends on the Chinese Market

As the most populous nation on Earth, China represents tremendous business opportunities for companies with the ability to tap into its market. Of the country’s 1.4 billion people, 53.1% have access to the Internet and Cisco’s VNI report, forecasts this will grow to 66% by the year 2020, and there’s…

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Reducing MTTR

There’s been a lot of discussion lately regarding the need to track and improve MTTR, but what exactly does MTTR mean? Well, MTTR can stand for several different things: mean time to repair, mean time to recovery, and mean time to resolve. Not only are there different definitions, but when…

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