Express.com’s Black Friday Fumble

Black Friday is one of the toughest days of the year for ecommerce companies. A retailer’s brand reputation, customer loyalty, and revenue are all at stake on this single day. Some of the more seasoned online stores start their Black Friday preparation many months ahead of time to ensure the best…

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Revisiting the Anatomy of HTTP: Pt II

In Part I, we discussed the various components of HTTP request. In particular, we walked the reader through the details of TLS (Transport Layer Security), its impact on performance and how to mitigate it. Besides security, mobile performance has assumed the center stage owing to increasing use of mobile devices…

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Revisiting the Anatomy of HTTP: Pt I

One of the key driving factors behind the various web/mobile performance initiatives is the fact that end-users’ tolerance for latency has nose-dived. Several studies have been published whereby it has been demonstrated that poor performance routinely impacts the bottom line, viz,. # users, # transactions, etc. Examples studies include this,…

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Complexity and Crashes

The recent surge in high-profile outages is not an illusion. It’s all too real and one major contributing factor often goes unmentioned. Reposted with permission from CircleID, this piece by Russ White highlights the role complexity plays in the increasingly fragile digital customer experience: It’s a familiar story by now:…

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